I cannot imagine how difficult it is to be an employee at Securus. Securus is essentially a telephone company that also provides Internet. They are kinda like the Internet provider that you hire for your own home except they only provide services to correctional facilities. Unless you are in jail, you cannot do business with Securus.
This kind of business must be very difficult because you are dealing with people behind bars and their loved ones. It’s no secret that most criminals are of a lower socioeconomic background and these families probably don’t have a whole lot of money to pay for phone calls. But reviews of Securus are good, their prices are reasonable and they even carry an A+ rating with the Better Business Bureau.
Most people don’t understand that ample access to telephone calls actually makes us all safer. Prisoners who stay in touch with their friends and family while serving their time aren’t likely to commit crimes when released from jail. Why would you hurt the community that you are so closely tied to after serving your time? Securus is an important part of an inmate’s life when trying to turn their life around.
That’s why I applaud Securus for running an ethical company that is accredited by the Better Business Bureau. Securus also employs the largest customer care call center in the industry. Anybody with an issue concerning their telephone service can call this center and usually have their concerns addressed within the first phone call.
Securus provides an essential service to a very underprivileged part of our community. They could raise the prices exponentially in order to line their own pockets, but they choose to take the high road and offer good services at reasonable prices. And with reduced recidivism, this company is making us all safer.